Let’s talk. The lines are open at the BC SPCA’s Provincial Call Centre.
Launched in March, the Victoria-based call centre offers a provincial animal abuse hotline that has already been highly successful in helping the BC SPCA investigate potential animal cruelty cases throughout B.C., with thousands of calls coming in each month.
With an initial focus on calls related to animal cruelty, the call centre has since expanded its services to address calls about wildlife and now a line has been added to specifically answer general inquiries.
Hours of operation have also been extended to 8:30 a.m. to 6 p.m. Monday to Friday, and 9 a.m. to 5 p.m. Saturdays and Sundays (previous hours were 9 a.m. to 5:30 p.m. seven days a week).
“This will help us answer any questions people across the province might have about the BC SPCA and what we do,” says Stephanie Sheffield, manager of call centre operations. “We will still be directing calls about specific local issues – such as surrendering an animal to a specific shelter – back to local branches so the caller can make an appointment and ensure there’s space, but we’re here to help in any way we possibly can.”
The BC SPCA investigates more than 6,000 potential animal cruelty cases and cares for nearly 29,000 abused, neglected, injured and homeless animals each year at 37 locations throughout British Columbia.
To connect with the BC SPCA Call Centre, call 1-855-622-7722.
The British Columbia Society for the Prevention of Cruelty to Animals is a not-for-profit organization reliant on public donations. Our mission is to protect and enhance the quality of life for domestic, farm and wild animals in B.C.